Please follow the steps below to send your devices to us for repair.
Fill out RMA form
Please fill out a separate RMA form for each repair. This form is required for authorized return of your material.
You can find the form in four languages for download.
For international customers only: Proforma Invoice for Customs
Please prepare a proforma invoice for customs that includes the following sentence: "The exporter of the goods to which this commercial document relates declares that these goods are preferential Swiss origin goods, unless otherwise stated." Declare returns as "Defective Goods / Warranty Return."
We provide a template for you to download and fill out.
Packing & Shipping
Pack your goods securely, enclose the completed RMA form and proforma invoice (for international customers) and send the package to SIUS.
SIUS AG, Repair Department
Im Langhag 1, CH-8307 Effretikon
Important: Please note that it is not possible to hand over repairs to SIUS technicians, for example at competitions!
Information for Swiss customers: You can hand in repairs together with the completed RMA directly to SIUS in Effretikon during normal opening hours.