Support

Do you need support in operating our electronic scoring systems or would you like to report a problem? Then you are exactly right here.

Access Advanced Help & Support

Important Documents

Here you will find the most important documents on the topics of repairs, guarantees, service and discontinuations.

Warranty Conditions

Conditions for Repair

Discontinuations

N/A (Switzerland only)

Repairs

Please follow the steps below to send your devices to us for repair.

STEP 1

Fill out RMA form

Please fill out a separate RMA form for each repair. This form is required for authorized return of your material.

You can find the form in four languages for download.

Download RMA

STEP 2

For international customers only: Proforma Invoice for Customs

Please prepare a proforma invoice for customs that includes the following sentence: "The exporter of the goods to which this commercial document relates declares that these goods are preferential Swiss origin goods, unless otherwise stated." Declare returns as "Defective Goods / Warranty Return."

We provide a template for you to download and fill out.

Download Template

STEP 3

Packing & Shipping

Pack your goods securely, enclose the completed RMA form and proforma invoice (for international customers) and send the package to SIUS.

SIUS AG, Repair Department
Im Langhag 1, CH-8307 Effretikon

Important: Please note that it is not possible to hand over repairs to SIUS technicians, for example at competitions!

Information for Swiss customers: You can hand in repairs together with the completed RMA directly to SIUS in Effretikon during normal opening hours.